Cancellation and Refunds


In case of an incorrectly placed order, notify us at within 15 days from your order date and we will refund your order accordingly, minus any real expenses incurred and any commission fees payable to our online payment system provider.


Order Processing Time

All orders are processed within 1-2 business days. Orders are not processed on weekends or holidays.

Order Delivery Period

Given the nature of services provided and the current COVID-19 issues, the delivery period can vary according to various factors, including the type of services chosen and your specific case and requirements.

Order Changes

If you want to make a change to your order, send us an email at with your order number and we will see if there is anything we can do.

Taxes & V.A.T.

Within the European Union, the local VAT percentage is added on top of your order. In all countries outside the European Union, all taxes are included in the prices.

Payment Methods

We accept all major credit and debit cards (VISA, AMEX, MasterCard) via VivaWallet.

Order Tracking

After placing your order, you will receive a confirmation email and tracking number once your order has been processed by our team. If you have any questions about tracking, send us an email at and we will get back to you.